What Northampton Homeowners Say About Top Hat Chimney
Reviews matter because a chimney is one of the few things in your house you can’t easily see into. You hire a sweep, he disappears onto the roof, and you’re left trusting that the flue is actually clean. That trust has to be earned, one job at a time. We’ve been earning it in Northampton since 1999, and the homeowners below have been kind enough to put their names behind what they saw. Wendell Pike and his crew show up when they say they will, quote a price before the tools come off the truck, and leave you with camera footage of your own flue. That’s how you build a reputation that lasts 29 years.
Recent Reviews
“We’d just moved into an older home near the high school and had no idea when the chimney was last touched. Wendell found a bird’s nest wedged about four feet down, plus enough creosote that I’m embarrassed to admit we’d lit three fires before calling. He showed us the camera feed on his tablet, explained what we were seeing in plain English, and had it all cleared in under two hours. No upsell, no lecture. Just a clean flue and a receipt that matched the phone quote to the penny.”
Veronica D. - Northampton, near the high school
“The first-degree creosote line Wendell uses is real. I’d been skipping annual sweeps for a few years, and when he got up there, he found the start of a glaze forming near the damper. It wasn’t bad enough to need a full chemical treatment yet, but he walked me through exactly what would happen if I waited another season. Nobody wants a chimney fire, and I appreciated that he didn’t scare-sell me into anything. We booked the sweep, he did the brush work, and the before-and-after photos told the whole story.”
Michelle H. - Bath, PA
“Called on a Thursday afternoon expecting a voicemail and got Wendell himself on the second ring. He asked about the house, the fireplace, how often we burn, and then gave me a firm price before I even hung up. The number on the invoice was the same number he quoted on the phone. That almost never happens with contractors anymore. The sweep who showed up was in uniform, background-checked, and gave me a real arrival window, not a four-hour ‘sometime between noon and whenever.’ He was done before my coffee got cold.”
Yolanda V. - Northampton, off Main Street
“I called another company first because their online ad said ‘$79 chimney special.’ The tech came out, poked around, and handed me an estimate for $2,400 of liner work. It felt wrong, so I called Top Hat for a second opinion. Wendell put a camera up and showed me that my liner was fine. Fine. A few minor cracks at the crown, maybe $200 worth of work, but the liner had years left in it. He could’ve told me anything and I wouldn’t have known the difference. That honesty is why he’ll have my business for as long as I own this house.”
Carrie W. - Northampton, near Canal Street Park
“Wendell’s crew has swept our chimney five years running now. Every year, same routine: he calls the day before, shows up in the window he gave us, and we get a text when he’s on the way. One January, a squirrel had gotten down the flue and left what can only be described as a disaster. He removed it, cleaned the whole system, and installed a proper cap so it wouldn’t happen again. We haven’t had a single issue since. Once a year, burn or no burn, like he says.”
Veronica D. - Northampton, near the high school
“The 90-Day Done Right Promise isn’t a sticker someone ordered off the internet. About three weeks after our sweep, we noticed a faint smoky smell when the fireplace got going. I called, half expecting to be told it was normal or to burn hotter wood or something. Wendell came back the next day, went straight back up on the roof, and found a small section near the smoke shelf he’d missed on the first pass. No charge, no argument, no ‘oh, that’s separate.’ One call and he fixed it. That’s what the promise actually means.”
Michelle H. - Bath, PA
“You don’t realize how much you don’t know about your own house until someone puts a camera in your chimney. I’d owned the place for eight years and never once thought about the crown. Turns out mine was cracked in three places and letting water seep into the masonry. Wendell explained it simply: if you don’t fix the crown, you’ll be paying for a rebuild in five years. He showed me the footage, quoted a fair price, and applied the senior discount without me even asking. The repair took one afternoon. The peace of mind is still going.”
Yolanda V. - Northampton, off Main Street
Why Customers Trust Us
These reviews share a common thread, and it’s not that we have nice trucks. It’s that we show you the truth before we ask for a dime. Every job gets camera footage. Every estimate is a fixed number, not a starting point. Every technician who shows up at your door is background-checked, uniformed, and accountable to Wendell Pike by name, not some franchise office three states away. If something isn’t right, the 90-Day Done Right Promise means one call brings him back at no charge. We don’t recommend liner work unless the camera proves it’s needed, and we’ll tell you plainly when a problem can wait. That’s how you get homeowners in Northampton, Bath, and the surrounding communities to put their names and neighborhoods on a page like this. If your flue is due for a sweep, call (484) 859-1367 and talk to a live person, around the clock, no voicemail box. The number you hear on the phone is the number on the invoice.
Written by Wendell Pike, Owner at Top Hat Chimney, serving Northampton since 1999.