Level 1 sweep and inspection to the NFPA 211 annual standard - flue, crown, cap, and flashing checked and photographed
Chimney sweep logs do not sweep chimneys. They loosen some creosote - which then falls where a brush and vacuum still have to collect it.
Before
After
Before
After
Before
AfterThe Top Hat Chimney Guarantee
When Wendell Pike started Top Hat Chimney back in 1999, he did it with one rule: put your name on the work and answer the phone if something’s not right. Twenty-nine years later, that’s still how we operate in Northampton and the surrounding towns. Every job we do, from a standard sweep to a full liner rebuild, carries the 90-Day Done Right Promise in writing. If the work isn’t done right, one call brings Wendell or his crew back at no additional cost to you. No arguing, no fine print, no “well, technically.” You call, we come back, we make it right. That’s the guarantee, plain as a chimney cap on a clear day.
What’s Covered
- Workmanship, for 90 days after every job. If anything we touched fails or falls short during that window, we return and fix it at no charge, period.
- Every part we install. We work with DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield because these brands hold up. If a part we put in fails, we handle the replacement work.
- Honest pricing before any tool comes off the truck. The number you hear on the phone is the number on the invoice. No surprise line items, no “while we’re here” add-ons unless you approve them first.
- A real arrival window. Wendell’s crew is background-checked, uniformed, and calls you if the schedule slips. You’re never left wondering if anyone’s showing up.
- A clean workspace when we leave. We lay down protection and clean up after ourselves. Your hearth looks like we were never there, except the chimney actually works now.
- A straight answer about what your chimney needs. You get camera footage of any problem we find and a plain-English explanation. If we tell you it can wait, it can wait.
That last part matters. We’ve talked homeowners out of expensive liner replacements they didn’t need. If a third-degree creosote glaze can be addressed without a rebuild, we’ll say so. The camera doesn’t lie, and neither do we.
Our Satisfaction Promise
Here’s how it works in practice. You book a sweep or repair with Top Hat Chimney. We show up on time, do the work, and walk you through what we found, what we did, and what you should watch for. If you look at the finished job and something doesn’t feel right, you call us. Not a call center, not a voicemail box that goes nowhere. A live person answers, twenty-four hours a day, and it may well be Wendell himself picking up. Tell us what’s wrong. We’ll schedule a return visit. If the issue falls inside the 90-day window and it’s something we should have caught or done better, you won’t pay a dime for us to make it right. If you’ve gotten a written estimate from another company and want a second set of eyes, we’ll give you a free second opinion too. Bring us the estimate, and Wendell will look at it line by line. More than once, that second look has saved a Northampton homeowner from buying a liner they didn’t need.
The promise isn’t just words on paper. It’s stamped on every job, in writing, because Wendell runs into you again on Saturday at the hardware store or the youth soccer game. He lives here. He works here. His name is on the truck. That’s the incentive that actually matters.
Licensed & Insured Backing
Paperwork matters when someone’s working inside your chimney and on your roof. Top Hat Chimney is licensed and insured. We’re not flying under the radar with an unmarked van and a phone number that changes every spring. We have a published address, a real phone number, and proper credentials. Wendell Pike puts his own name on the work because he’s not hiding behind a shell company or a franchise name that just rotated into the region. Insurance protects you if something unexpected happens on your property. Licensing means we answer to the state, not just our own good intentions. Together, they’re the difference between hiring a company that stands behind its work and hiring a guy who might not be around when you need him. If you want to verify anything about our standing, call us at (484) 859-1367 and ask. A live person will answer. That’s the first guarantee you can test yourself.
Written by Wendell Pike, Owner at Top Hat Chimney, serving Northampton, PA and surrounding communities since 1999.